Team knowledge management best practices

Keep it short!

Short titles, short pages, short lines make ideas much more accessible.

Long paragraphs of beautiful literature should be eliminated.

List and bullet ideas for faster scanning.

Try not to indent more than twice. Excessive nesting makes it harder to scan.

Starting is half the battle. Perfect is the enemy of progress.

Start a page and don't worry about finishing it in the same session.

A quick, even messy page is a great way to kickstart progress and send the message "it's ok to start small, just get started"

Viewing and editing are a millisecond apart. It's ok to improve little by little while browsing.

Everyone thinks and organize ideas differently. That's ok.

It's best to use Scrapbox in a casual way, avoiding standards, templates, or guidelines for the most part.

The net effect of these things is more friction for ideas as people think differently or requirements change.

These rules actually communicate the message "Don't edit this!(You might do it wrong!) "

Adding a few links to each page really is enough to make everything accessible (even at a huge scale).

Every link you add has a huge ROI.

What's the cost of an inaccessible idea? What's the value of a good idea in rich context? That's the power of a single link.

Every link adds to a network of ideas that mirrors the actual structure of memories in your mind.

Rather than heirarchical files and folders, a linked network is actually far easier and more intuitive to explore.

You link every idea to every other idea, so that eventually you start to find associations you weren’t intentionally looking for, and it begins to create new ideas. - @Mediapathic, Obsidian forum

Aim for 80% descriptive links / page titles

Excessively general links add clutter and are unclear. This causes friction and wastes time.

This would be hard to understand for someone coming into the project later, or from another department.

Overly descriptive links become too hard to scan and are hard to reuse.

Links should aim to describe about 80% of the page they refer to.

Use singular not plural in page titles as a general rule.

Lead with good faith culture, boy scout rules

Encourage people to edit pages together, correct mistakes, and update titles (even if someone else started them)

If you demonstrate this spirit from the start, your team will follow.

When you notice someone added a helpful link, fixed a typo, or clarified a title without being, the feeling is delightful

Eliminating silos

Generally it's much better to err on the side of over-sharing. The results is a proliferation of knowledge that's widely accessible.

An effective use of Scrapbox is to interconnect relevant knowledge across subjects. Create pages for almost anything, like:

People

Guidebooks

Project plans

Meeting notes

Task lists

Tools & Resources

Status tags (todo, request for feedback, etc.)

Feedback & requests

Favorite restaurants

Competitor & market analyses

Concepts & theories

Remote work recommendations

Idea production (convergence) isn't automated. Create structures to aid this.

As much as Scrapbox can facilitate outputting and connecting ideas, to converge this into practicable knowledge will always be a human, intentional effort.

It's good to set specific times, such as meetings, or focused periods of solo work when you can aggregate, filter, and cluster information from Scrapbox to build a new idea or help achieve a desired result.

Reviewing and summarizing ideas is extremely valuable.